Refund & Returns Policy

Effective Date: 14/04/2025

At Astral Elite, your satisfaction and growth are our top priorities. We are committed to providing high-quality digital content, including e-books, meal plans, courses, and downloadable resources, designed to inspire, educate, and support your personal development journey. We value your trust and want every interaction with our services to be a positive experience. That said, we understand that occasionally, situations may arise where a purchase does not meet expectations. This Refund & Returns Policy explains how we handle digital product purchases, refunds, and customer support.

Digital Products: Refunds and Returns

Because all of our offerings are digital products delivered instantly upon purchase, all sales are final and non-refundable. Once a product is downloaded or accessed, we generally cannot issue a return or refund. This policy helps us continue to provide high-quality, affordable digital content to all our customers.

However, we are committed to resolving legitimate issues. If you experience technical difficulties accessing your files, encounter errors during purchase, or believe you were charged incorrectly, please contact us within 14 days of purchase. Our team will work to ensure you can access your purchase or provide a solution to address your concerns.

If you feel that a product has not met your expectations, we encourage you to reach out. While refunds are limited for digital content, we are happy to discuss alternatives or compensation on a case-by-case basis.

For additional assistance, visit our Support Center to submit a request, or explore our Course Offerings for alternative programs that may better meet your needs.

Product Not What You Expected?

We are always looking to improve our products and services. If you are unsatisfied for any reason, your feedback is invaluable. Contact us at alexjeans67@gmail.com, and we will do our best to address your concerns.

Even if a refund cannot be issued, we strive to provide excellent customer service and practical solutions to ensure you receive value from your purchase.

For guidance on your rights as a consumer, consider visiting USA.gov Consumer Protection or the Better Business Bureau. These resources provide information on digital product purchases, dispute resolution, and general consumer protection practices.

Technical Issues

If you encounter technical difficulties with any product purchased from Astral Elite:

Ensure your device meets the product requirements.
Check your internet connection and download settings.
Contact our support team via the Support Center for prompt assistance.

We are committed to resolving technical issues quickly so you can fully access and benefit from our digital resources.

Contact Us

Questions or concerns about refunds, returns, or product access? We’re here to help. Please reach out to us via email: alexjeans67@gmail.com. Our team is dedicated to providing friendly and responsive support to ensure your experience with Astral Elite is positive and empowering.

Summary

At Astral Elite, we aim to provide transformative digital products while maintaining fair and transparent refund policies. Although digital products are generally non-refundable, we prioritize solving access issues, technical problems, and customer concerns. By combining high-quality content with responsive support and clear guidance, we strive to deliver value, trust, and satisfaction to all our customers.